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TCMG Newsletter
Dear Trade Partners,

Perth has been ranked, once again, amongst the Top Ten of the most livable cities in the world. Those of you who have already visited Perth know why. Those of you who haven’t are invited to have a read of the online article recently published in “Berliner Morgenpost” that we share in our section “What the press is saying”.

Why Papua New Guinea is a destination worth a visit is what six European Product Managers will discover when they go on a fam trip with Stella visiting the towns of Alotao and Goroka before they participate in the Tourism Expo Lukim PNG Nau 2015.

At this point we would like to send a heartily welcome to Stella Dielhenn, our new team member here at TCMG who will be the new Marketing Manager for Papua New Guinea.

Also new at TCMG is Australia Zoo. The Irwin family chose TCMG in order to have Australia Zoo established in the European market as a “Must Do” for self-drive visitors to South Eastern Queensland.

During our TCMG Road Show taking place in November in the cities of Zurich, Munich, Düsseldorf and Hamburg you will be able to talk to all those of our clients who will be attending the road show.

As always, we wish you a pleasant read and are looking forward to your feedback.

Your Team TCMG
Latest news
Perth ranked eighth on world’s best cities list

Perth has been ranked as the world’s eighth best city to live in by the Economist Intelligence Unit. The latest Global Liveability Ranking rates cities out of 100 in the areas of health care, education, stability, culture and environment and infrastructure.

Perth received a 95.9 per cent overall positive ranking. As Australia’s sunniest capital city, Perth is an ideal place to live, work and visit. It is currently undergoing one of its biggest transformations – with billion dollar projects in the pipeline. Perth featured in the top 10 together with three other Australian cities: Melbourne, Adelaide and Sydney.
Sail Ningaloo: New package with Sal Salis

Sail Ningaloo has partnered with local luxury wilderness safari camp, Sal Salis, and now offers a 6 day / 7 night sail, dive & snorkel Ningaloo package. The package includes a 3 night stay at Sal Salis, a scenic flight along the Ningaloo Reef, a 3 night tour with Sail Ningaloo and road transfers.

New marketing tools to help explore the Nullarbor

Self-drive visitors to the Nullarbor now have new tools at their disposal which help them find their way around the vast Nullarbor plain.

A new interactive digital guide and tourism app has been developed and released by Regional Development Australia Whyalla and Eyre Peninsula in a cross border partnership with Australia’s Golden Outback, the South Australian Tourism Commission and the Outback Communities Authority. The new tools complement the free hard copy Nullarbor map available from Ceduna, Kalgoorlie-Boulder and Norseman Visitor Centres.

Targeting the self-drive market, the app and digital map provides information on key journey highlights and visitor services along the route. The interactive map can be viewed online at www.nullarbormap.com.au or the “Nullarbor Map” app can be downloaded via the Apple App store or Google Play store.
New: Adventure Tours with Capes to Coast in the Margaret River Region

Capes to Coast, a newly accredited adventure operator in Australia’s South West, is the only tour company of this type offering a range of soft and hard adventure tours in the Margaret River Region.

Travelers can choose from five different tours which are limited to six participants and take about 2,5 hours:
  • Fat bike rides in the forest and on remote beaches
  • Patting and feeding of giant sting rays
  • Jumping and scrambling around the wild coastline
  • Snorkeling in the pristine waters of the Marine Park sanctuary
  • Full Day 2 Capes tour
Aboriginal Australia: Our country is waiting for you

Tourism Australia has launched a new short film to encourage more domestic and international visitors to include Aboriginal tourism experiences as part of an Australian holiday. Developed in partnership with Austrade, the film features a diverse range of Aboriginal activities across Australia, from coastal adventures to lush rainforest and urban experiences. Four out the ten operators featured in the film are from Western Australia. Read more...

Watch the film...
Tourism Expo Lukim PNG Nau 2015 happening on 27th and 28th September

Papua New Guinea’s Tourism Expo Lukim Nau 2015 will be held in the Nation’s capital at the Port Moresby Nature Park on 27th and 28th September. The annual event is set to coincide with World Tourism Day, Sunday 27th of September.

The public are invited to see on display the products and services on offer by Papua New Guinea’s tourism industry. The Trade Day on the 28th September will consist of scheduled appointments with invited international tour wholesalers and agents. A varied selection of tourism operators ranging from airlines, small resorts to large hotel groups, tour operators and tourism associations are participating in this year’s event.

Rhett will be attending Lukim Nau with six travel agents from Continental Europe who will go on a fam trip just before the expo.
Papua New Guinea successfully hosted the 15th Pacific Games

From 8th to 14th July the Pacific Games were held in Papua New Guinea. According to Vidya Lakhan, Pacific Games Council President quoted in “PNG Loop”, it “was the biggest Pacific Games yet and the best games ever”. The facilities were described as “world class”.

Some 4000 athletes and officials of the 24 countries from across the Pacific Region – for the first time including Australia and New Zealand – attended the opening ceremony. The ceremony’s theme centred on the truly magnificent diversity of colours and sounds of PNG’s rich culture. All 22 provinces were represented in a breathtaking display of cultural diversity.

TCMG to represent Australia Zoo in the UK and Continental Europe

Steve Irwin was an Australian legend when it came to wildlife conservation. Today, the Irvin Family have chosen TCMG to represent the Australia Zoo (located in South East Queensland) in both the UK and the European markets. TCMG will help positioning Australia Zoo in the UK and Continental Europe as a “must do” for self-drive visitors who are exploring the south eastern part of Queensland.

Steve and Terri Irwin's vision has always been to make Australia Zoo the biggest and best wildlife conservation facility in the entire world, relating to both wildlife and their habitat. There is no other zoo like Australia Zoo.  Currently Australia Zoo is funding various national and international Conservation Projects, for example for endemic species such as Cassowaries, Crocodiles and Tasmanian Devils, but also for tigers and elephants.  Read more… .
New boat schedule for Heron Island

Getting to Heron Island is now a whole lot easier with a new and improved boat schedule for transfers between Heron Island and Gladstone Marina. As of Wednesday, 7th October 2015, the MV Heron Islander boat transfer will be operating as follows:

Getting to Heron Island: The Boat Transfer departs Gladstone Marina for Heron Island at 2.00pm allowing arriving guests more choice of flights and arrival methods into Gladstone to connect with this service. Arrival flights to Gladstone Airport must land by 12.40pm to get booked on the scheduled coach transfer to Gladstone Marina.

Departing Heron Island: Boat Transfer departs Heron Island at 10.00am and arrives into Gladstone Marina approximately two hours later (subject to weather and tides). Departing flights from Gladstone Airport must not depart earlier than 1.45pm.

Boat transfers to and from Heron Island operate every day except Tuesdays and Thursdays and Christmas Day.
Turtle Season on Heron Island

Each year, Heron Island becomes the breeding home to hundreds of sea turtles. Heron Island has a resident population of around 4.000 turtles who live on Heron Reef all year. In September, even more turtles come back to the island to mate. Nesting usually occurs in October and November, with the babies beginning to hatch in December through to late March.

To be part of one of nature’s greatest journeys, there are Turtle Season Packages available. They include: accommodation and breakfast daily, snorkel trips for adults, discounted snorkel trips for children, free Wi-Fi for 24 hours, a Bonus Turtle Gift. Children 12 and under stay and eat breakfast free when using existing bedding. The boat transfer is included when staying at the Beachside Suite or higher room category.

Lizard Island – Room update

Most rooms on recently re-opened Lizard Island are now available to guests again. With the redesign of the landscape that has taken place on Lizard Island some of the room names were changed.

The room type formerly known as Garden Room will now be called Beach View Room, and the room type formerly known as Garden Suites will now be called Beach View Suite. Both accommodation options now offer amazing views of Anchor Bay Beach.

The Sunset Point Villa that could previously sleep up to 3 people now has a reduced maximum capacity of 2 persons. The Ancor Bay Suite and The Pavillon on the other hand now both have an increased maximum capacity of 3 people with the addition of a rollaway bed.

See new pictures of The Villa...

Read the latest, more detailed update on Lizard Island...
Lizard Island: New Environmental Management Charge

The Great Barrier Reef Marine Park Authority have implemented  an environmental management charge (EMC) which applies to all visitors to the Great Barrier Reef Marine Park. As Lizard Island is located within the Great Barrier Reef Marine Park, a fee of $6 per person per day will be incurred and is payable by guests direct on check out. This charge is applicable to any new bookings made from Monday 17 August 2015 for travel from Tuesday, 1st September 2015.
Quicksilver: Dwarf Minke whale says hello to Silversonic passangers!

A curious dwarf minke whale delighted snorkelers travelling with Quicksilver’s Port Douglas dive and snorkel vessel Silversonic in the first in-water encounter this season. The minke believed to be a small adult swam around the vessel and surfaced a few times as if saying “hello and welcome to my world” to everyone while the vessel was moored at our Castle Rock site at Agincourt Reef. The four to six meters in length minke whale came within two meters of the passangers.

Read more in the latest edition of Quicksilver’s e-newsletter “Quickies” here…
Quicksilver: Dive down at Agincourt Reef with Google Street View

With the spectacular array of pristine dive sites at the renowned Agincourt ribbon reefs, visitors can now experience some of this underwater kingdom on Google Street View! Located at Agincourt Reef No 2a, nearby Quicksilver’s “Nursery Bommie” dive site, it is now possible to get a fishes’ eye view of what visitors can expect to see on a dive or snorkel adventure. Check it out...

Both of Quicksilver’s Port Douglas based adventure vessels, Silversonic and Poseidon, visit three different Agincourt Reef sites daily from a selection of 29 spectacular sites, based on the conditions of the day for the best experiences.
… James Brown
Third generation pearl farmer of Cygnet Bay

Until the age of 12, James didn’t know of any life other than Cygnet Bay in the Kimberley region of Western Australia – one of the last untouched wilderness areas on Earth. His childhood was a real-life Swiss-Family-Robinson-meets-Castaway affair. No phones, no power, just a simple life of fishing and camping out on spearing trips with the local Bardi people.

It wasn’t until he returned from studying at university that he realised how special his home really was. The smells, the colours, the warm water on his skin, the reefs, the whirlpools, the huge tides and the thousand islands of the Buccanneer Archipelago – James felt compelled to protect it.

Continuing the 60-year legacy of his pioneering father and grandfather, James has cultivated the largest round pearl in the world (on exhibition in Cygnet Bay Pearl Farm’s show room in Broome), established a marine research centre and is now passing on his knowledge of country and sea to his children. And for the privileged few who visit this remote Kimberley outpost, James offers an exclusive backstage pass to the pearling industry and real life as a local.
Wish you were here
Taste of TCMG
Sandalwood nut cracker, marron, lemon myrtle emulsion and shaved sandalwood nuts

By “Fervor” chef Paul Iskov

With amazing texture and flavour, this dish is similar to a prawn cracker in the way it puffs up, and delights the senses with a touch of marron and shaved sandalwood nuts.

Fervor is a Western Australian pop up dining experience that harnesses fresh ingredients, with a focus on locally sourced produce, presenting it in a unique location to create an unforgettable degustation dining experience. Crafted with passion and prepared before the guests’ eyes, Fervor brings out the taste and excitement of the region with each dish served. An Australian experience unlike anything you can imagine.

On the road with TCMG
TCMG welcomes a new team member

On 1st of September 2015, after having worked for a specialist dive wholesaler for the past three years, Stella Dielhenn joined our team here at TCMG. She will be the Marketing Manager and your new contact person for all things Papua New Guinea.

Two years ago, Stella joined TCMG on a famil trip to PNG. That’s when she fell in love with the destination, its people and places and when she acquired first hand knowledge of the destination. In September 2015, she will be back in PNG escorting a group of European product managers on famil trip and attending the Tourism Expo Lukim Nau.
German travel writers meet with WA's whale sharks

From 17th to 26th July a group of four German media travelled up Australia’s Coral Coast, escorted by our PR manager Cornelia.

The freelance print and radio journalists as well as blogger discovered the beauty of Kalbarri National Park during a real Abseiling Adventure, learnt a lot about the indigenous culture on their day tour in Francois Peron National Park with Capes from Wula Guda Nyinda who was real fun to be with, met the dolphins from Monkey Mia, enjoyed great views on Ningaloo Reef from up the air during their charter flight from Denham to Coral Bay and had an adventure of their lifetime when swimming with the whale sharks in Exmouth.
Product managers diving the reefs of PNG

From 4th to 16th August Rhett escorted five Product Managers from European dive specialists to some of Papua New Guinea’s best diving spots. The group explored the reefs of Lissenung Island (New Ireland), Walindi (West New Britain) and Tufi (Oro Province on the main land).

It was great being able to compare and contrast the different attributes of Walindi Plantation Resort, Lissenung Island Resort and Tufi Dive Resort – all of which offered a range of different dive options and conditions along with cultural activities as well in each location.

Roger Winter from Roger Tours who has completed nearly 12000 dives said that his dive out on the reef at Tufi was one of his best ever.  We’d say that’s a recommendation then!
TCMG to organise inaugural Conjoint Marketing Roadshow

In November, TCMG will be taking some of its key clients on the inaugural Conjoint Marketing Road Show to Zurich (23 Nov) and the German cities of Munich (24 Nov), Düsseldorf (25 Nov) and Hamburg (26 Nov) running a training workshop and some shenanigans along the way! 

Our products participating are Tourism Western Australia, Papua New Guinea TPA, Delaware North Australia Parks & Resorts, Meridian and Cayman Villas Port Douglas, the National Opal Collection, Crikey Camper Hire and Australia Zoo. For further details as well as a link to register for the Road Show in the different cities – please click here...
Clients‘ activity and upcoming sales trips

Papua New Guinea:
Stella will be taking six product managers from Switzerland, Germany, Norway, The Netherlands and Denmark to Papua New Guinea in September. After visiting Alotao (Milne Bay Province) and Goroka the group will attend the Tourism Expo Lukim PNG Nau 2015.

PNG TPA will also be attending the PATA Exchange in Scandinavia visiting Arhus and Copenhagen training some 150 agents in each location on the products and potentials of PNG as an outbound destination for Scandinavian travellers.

In November we will be in Switzerland in Baden attending the "Dreamtime Reisetag" and attending the annual marketing meeting in Port Moresby.

Delaware North Australia Parks & Resorts:
In September, Christiane will be visiting wholesalers in Barcelona and Madrid (Spain) updating them on the re-opening of Lizard Island. In October, she will be travelling to Australia visiting Heron Island, Kings Canyon and of course the newly renovated and recently fully reopened Lizard Island.

In October and November we will be running a series of webinars to update our agents on Lizard Island and the new selling features of this amazing property and destination.  To register for these webinars, please email Christiane.

Quicksilver Group:
After training agents in the German cities of Hamburg, Hannover and Frankfurt in early September, Craig will be visiting wholesale partners and travel agencies in Italy later in the month. In October he will be travelling to France and the Benelux to update the agencies there on the Quicksilver Group’s products before attending WTM in London in early November. In late November there will be an extended trip through the Netherlands, Germany, Switzerland, Italy and France to provide updates on the Quicksilver Group’s products and to further train the agents.

Meridian & Cayman Villas, Port Douglas:
In September, Christiane will be doing sales calls in Barcelona and Madrid. In November, John Haymes will come to Germany to participate in TCMG’s roadshow in late November and doing sales calls in the UK.  If you would like to see John (and his crazy pants) when he is here in Market, please email Christiane (for Europe) or Chris (for the UK)  to set up an appointment.

Western Australia:
In September, October and November, Andy will be busy waving the Western Australian flag. In September he will be presenting WA’s trumps to Swiss consumers at an Ozeania consumer evening organised in Fislisbach.

From 27th September to 7th October, Andy will be escorting two Western Australian regions, Australia’s Coral Coast (David O’Malley) and Australia’s Golden Outback (Jac Eerbeek), on their tour around Europe calling in the cities of Munich, Frankfurt, Düsseldorf, Paris and Zurich.

From 26th to 29th October, Western Australia will be participating in Tourism Australia’s Road Show, stopping in Cologne, Hannover, Berlin and Dresden.  Andy will also attend the Dreamtime Travel Reisetag.

Australia Zoo:
Our newest client, Australia Zoo, based on the Sunshine coast in Queensland will be joining us on our Road Show around Europe in November.  Erina Kilmore, Business Development Manager, will be with us to tell you all about this incredible product and to show you how you can add value to your clients’ holiday to South East Queensland by pre-selling a voucher for this world class conservation product.  If you would like more information on this, please feel free to email Rhett.

Crikey Camper Hire:
Adam from Crikey will be joining us on the TCMG Road Show.  Adam is also in market for the coming three weeks calling on agents in Switzerland, Brussels and the UK.  Again, if you would like to meet up with Adam whilst he’s here in Europe / UK, please email Rhett.
Participate in our webinars

If you are interested in listening to the latest updates on the Delaware Resorts in Australia (Lizard Island, Heron Island, Kings Canyon Resort and El Questro) or if you wish to hear about Meridian Port Douglas and Cayman Villas Port Douglas, please request a webinar with Christiane (contact information below).

In a 40 minute presentation that you can follow on your computer, Christiane will provide you and your reservations team with the latest news. Currently Christiane has availabilities for October, November and December.

How it works? You agree on a date and an exact time. Once you have received the webinar invitation from Christiane by email, you just have to follow the instructions. Every employee of your company can dial in to the webinar with a local number in your home country and follow the presentation individually.
TCMG comes to your office

Would you like to do an agent training or receive an update on our destinations Western Australia and Papua New Guinea or the products of Delaware North Australia Parks & Resorts, Quicksilver Group, Le Meridian Port Douglas, Cayman Villas, The National Opal Collection, Crikey Camper or Australia Zoo? Please contact Rhett, Christiane, Andy, Stella, Craig or Chris to organise a Webinar or a personal meeting in your office (contact information below).
What the press is saying
Far away world within the blue ocean – Johannes Strempel (text) and Ulla Lohmann (photos) relate their experiences in far away Papua New Guinea. They tell stories from adventurous tours through the jungle, to vulcanos and tribal celebrations. A world in between adoration of mummies and the modern times. GEO SAISON, May 2015. Read the article…

Warriors in between worlds – Margit Kohl visited Papua New Guinea’s Goroka Show in 2014. In the travel magazine “Abenteuer & Reisen” June 2015 issue, she gives an account of this spectacular sing and dance festival which brings more than 100 different clans together. Read the article…

Festival in Papua New Guinea: The primeval time’s rave – Norbert Eisele-Hein describes the Goroka Show as a mixture of carnival, the opening celebration of the Olympic Games and the love parade. A real feast for ethnologists and photographers. Spiegel online, August 2015. Read the article…

The capital of laid back lifestyle – In May 2015, travel writer Stephan Brünjes visited Western Australia’s capital Perth. And discovered: Perth is a relaxed city with mild maritime climate, big city oases and tiny kangaroos. A city portrait. Berliner Morgenpost online, August 2015. Read the article…

Welcome to Western Australia – Elmar Fetscher, editor in chief of the barbecue magazine „Fire & Food“ was surprised how many barbecue devices you would see in Western Australia when just driving by. In his first feature of a whole series of articles on Western Australia he describes his travels to Broome & Cape Leveque. He went fishing with Brian Lee and then prepared the catch on a open fire on the beach. Fire & Food, July 2015. Read the article…

Australia’s Wild West – Red gravel roads, creaking wind mills and remote estates as big as the Saarland: Those who spend some time on outback stations will experience enormous pioneering spirit, magnificent panoramas and deep affection – of billions of flies. 360° Australien, August 2015. Read the article…

Hot desert and cool ocean: Adventures in Australia’s West – The western part of Australia often is underestimated, even though it boasts the whole range of experiences the Australian continent has to offer. The outback isn’t far from the ocean. And those who have enough courage and some luck will encounter the biggest fish in the ocean, when they go for a swim.  Anja, author of the travel blog “Breitengrad 53” published an article about her whale shark swim. Breitengrad 53, August 2015. Read the article…

When someone goes travelling… – On his journey around Australia, SBS reporter Daniel Salg has finally arrived at the Great Barrier Reef near Cairns. He participated in a snorkeling trip out to the reef organised by the Quicksilver Group.  SBS Radio, Juli 2015. Listen to the feature…

Who to contact
Strategic advise for all clients

Rhett Lego


Tel.: +49 (0)89 219 096 513
Mobile: +49 (0)173 5929 165
Western Australia

Andreas Schunck
Marketing Manager Continental Europe


Tel.: +49 (0)89 219 096 516
Mobile: +49 (0)174 2119 916

Delaware North Australia Parks and Resorts -- The National Opal Collection -- Meridian Port Douglas -- Cayman Villas

Christiane Empter Zanotti
Business Development Manager


Tel.: +49 (0)89 219 096 511
Mobile: +49 (0)173 5918 709
Papua New Guinea

Stella Dielhenn
Marketing Manager Continental Europe


Tel.: +49 (0)89 219 096 514
Mobil: +49 (0)171 68 48 813
Quicksilver Group

Craig Smith
Account Director


Tel.: +39 0541 753272
Mobile: +39 334 1593689
Meridian Port Douglas -- Cayman Villas

Chris Crampton
UK / Ireland Sales Manager


Mobile: +44 (0)7845 912919
Fax: +44 (0)1273 495 553
Western Australia & Papua New Guinea

Cornelia Eisenreich
PR Manager


Tel.: +49 (0)89 219 096 512
Mobil: +49 (0)172 7223 050
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